Services 2017-02-27T18:34:11+00:00

Services

Accelerate your customer experience transformation.

Services

Compellon’s Advisory Services can help guide you on your journey and ensure that your data is actionable.

Compellon’s Advisory Services can help guide you on your journey and ensure that your data is actionable.

To accelerate time to action using Compellon20|20, Compellon’s Advisory Services can guide you on your journey and ensure your success in transforming the customer experience using data-driven insights. Services offerings include:

Current State Assessment: to gauge the organization’s readiness for a data-driven transformation.

Data/Feedback Mapping Workshop: to capture and document all data sources and listening posts throughout the organization, helping you to identify both gaps and overlaps.

Data Preparation Workshop: to ensure that your data is configured, cleaned, and consistent for ingestion into Compellon20|20.

Customized Objectives Workshop: to instruct you on the proper steps to create your individualized predictive algorithm.

Action Planning Workshop: to operationalize the prescriptive actions given by Compellon20|20. We’ll help you develop an action plan, assign responsibility and accountability, and measure outcomes of those actions.

Program Design: to assist you with defining and designing your customer listening program to ensure a solid foundation is in place for a successful transformation.

Survey Review: to optimize your ability to take action from your customer feedback (for those with existing surveys).

Survey Design: to aid in creating new, actionable surveys from scratch (for those with no surveys in place or with no resources to design their own surveys).

Journey Mapping Workshop: to identify where the journey falls short of customer expectations, where it’s going well, and where you need to listen in order to better understand customer needs and expectations.

Want to learn more about our Advisory Services?

Advisory Services Datasheet

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Want to Learn More?

Advisory Services Datasheet

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Still curious about our Services?

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Still curious?

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